Privacy Policy
Pinnacle Chiropractic Limited is committed to protecting the privacy of all individuals that provide Personal Information to us, including the data recorded by patients in their ‘Initial Patient Appointment’. The following Privacy Policy explains how we collect, protect, use and share personal information.
We may at times review and change our policy and when we do, we will update it.
Personal Information We Collect
We collect Personal Information in two ways – directly and indirectly.
Personal Information We Collect Directly From You
Personal Information is collected if you complete the Initial Patient health history form, send us an enquiry through our website, or reach out to us via email, phone or via chat on social media.
The information we collect can include your name, date of birth, gender, address, telephone number and email address.
Personal Information We Collect Indirectly
We indirectly collect Personal Information when someone is referred to our practice. For example when a fellow healthcare professional refers a patient to our practice and sends us personal information about a patient. We may at times request personal information and health records and imaging from another health professional e.g. Auckland Radiology or a hospital.
The information we collect can include names, dates of birth, genders, country of birth, residential addresses, telephone numbers, email addresses, NHI numbers, ACC claim details, health history, health status and patient treatment notes and records.
Additionally, when we improve our services, we use data that can be retrieved from cookies as well as other technology which gathers data about our website use. This data can include:
- EBrowser and hardware data, such as browser type, language, operating system, IP address, type of device and screen resolutions;
- ECookie and tracking technology data, which would include pages visited, time spent on pages, language preferences, and other traffic data.
How We Use This Information
The Personal Information we collect is used by us to ensure we are making an informed decision as to how best to look after the patient. The Personal Information we collect about our own patients may also be used for billing, identification, authentication and for contacting them if need be. When Personal Information is shared with us through a third party, it will not be shared with any other entity unless we have permission from the patient to do so.
We may use the data we collect for a variety of purposes, such as:
- ETo assist you with any inquires you might have or to deliver a service to you.
- ETo analyse trends and traffic patterns to optimise our service.
- ETo control unauthorised use or abuse of our database.
Who We Disclose Our Information To
Besides our staff, we share this information with:
- E‘Cliniko’ our practice management software, located in Australia.
- E‘Submitkit’, our ACC invoicing agent, located in New Zealand in order to use it on our behalf strictly for the purposes for which they are engaged.
We keep your information safe by encrypting the data which is stored in state-of-the-art facilities, access is restricted to those who have a need to know, and the technology to maintain security is regularly reviewed and only our staff are able to view this information .
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@pinnaclechiropractic.co.nz.
Questions Or Complaints
If you have any questions or complaints regarding our Privacy Policy or the way in which we handle your Personal Information, feel free to contact us via email at info@pinnaclechiropractic.co.nz and we can help to resolve this with you.
